These Terms of Use (hereinafter referred to as "these Terms") stipulate the rights and obligations between users of the reservation system (hereinafter referred to as "the Service") operated by LEMONADE (hereinafter referred to as "our company"). When using the Service, you must read the entire text of these Terms and agree to these Terms.

Article 1 (Application)

1. These terms and conditions apply to all relationships between users and our company regarding the use of this service.
2. In addition to these Terms, the Company may make various provisions regarding the Service, such as rules for use (hereinafter referred to as "Individual Provisions"). Regardless of their name, these Individual Provisions shall constitute part of these Terms.
3. In the event that the provisions of these Terms and Conditions conflict with the provisions of the Individual Provisions in the preceding Article, the provisions of these Terms and Conditions shall take precedence, unless otherwise specified in the Individual Provisions.

Article 2 (Definitions)

The following terms used in these Terms and Conditions shall have the meanings set forth below:

1. "Service Agreement" means the agreement for the use of this Service concluded between the Company and the User with these Terms and Conditions as the terms and conditions.
2. "Intellectual Property Rights" means copyrights, patents, utility model rights, design rights, trademarks and other intellectual property rights (including the right to acquire such rights or apply for the registration, etc. of such rights).
3. "Accommodation/Facility" means the facility listed on the Service.
4. "Facility operator" refers to a corporation or individual that operates an accommodation facility, and any person involved in the use of this service.
5. "User" refers to anyone who uses this service and who has completed a reservation for an accommodation or facility using this service.
6. "Accommodation Contract/Agreement" means a contract for the use of accommodation facilities and services related to the use of the facilities, etc., concluded between the facility operator and the user through this service.
7. "Our company" refers to LEMONADE Co., Ltd.
8. "Our Site" means the website operated by our company with the domain "https://lulla.jp" ( including the website after any change to the domain or content of our website for any reason).
9. "This Service" refers to the service named [LULLA] provided by our company (including the service after the name or content of the service is changed for any reason).
10. "Amount claimed" refers to the amount paid by the user of this service to the accommodation facility as compensation for the use of the accommodation facility.

Article 3 (Terms of Use of the Service)

When using this service, the user must guarantee the following:

1. When using this site, users must fully understand the contents of these terms and conditions.
2. All information you provide to the Service is true, accurate, current and complete
3. Users must observe general etiquette, morals and technical rules for using the Internet.
4. The User shall use the Service for the sole purpose of staying at the Accommodation Facility, using the Facility, and booking services related to the use of the Facility, etc., and shall not use the Service for profit-making or commercial purposes.
5. If any of the following reasons apply to a user, the Company may refuse use of the Service and is under no obligation to disclose the reason therefor.

5.1. If any part or whole of the registration information provided to the Company is false, incorrect or missing

5.2 If you are a minor, an adult ward, a person under curatorship or assistance, and have not obtained the consent of your legal representative, guardian, curator or assistant

5.3 If the Company determines that you are a member of an antisocial force (meaning an organized crime group, a gang member, a right-wing group, an antisocial force, or any other person equivalent thereto; the same applies below), or that you have some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation or management of an antisocial force through funding or other means

5.4 If the Company determines that the User is a person who has previously violated a contract with the Company or a related party to such a contract

5.5 Any other case in which the Company determines that registration is inappropriate

Article 4 (Contents of the Service)

The contents of this service are as follows:

1. In this service, facility operators themselves will make reservations for the accommodations and facilities listed on the service through this service.
2. Facility operators provide services related to accommodation and facility use at their own risk, and our company has no involvement whatsoever in the provision of facility services.
3. When a user makes a reservation for the use of the facility services themselves, a "reservation number" is issued for that reservation application and is displayed on the screen of this service. At this point, a contract for the use of the accommodation facility and facility services is deemed to have been established between the facility operator and the user. In addition, to certify the establishment of the usage contract, our company will send a "reservation confirmation email" containing the "reservation number" to the email address specified in advance by the user. At that time, if the "reservation confirmation email" is not received due to communication conditions, a typo in the email address, or other reasons beyond our control, the usage contract may not be established.
4. When a usage agreement is concluded between a facility operator and a user based on the provisions of this Article, the user will be deemed to have accepted that he/she will be subject to obligations such as paying cancellation fees as separately specified by the accommodation facility.

Article 5 (Accommodation fee payment/payment)

All payments on this site are made in advance by credit card through a third-party payment service. In that case, users must comply with the following items.

1. The User shall use the credit card separately specified by the Company as the acceptable credit card and make payment to the Company through the credit card company. Please note that the acceptable credit card shall be limited to the credit card in the User's name.
2. Credit cards that can be used for payment are limited to those in the name of the User (if the User making the reservation is different from the Facility User, the Facility User will be considered as such). However, even if the Customer making the reservation is different from the Facility User, if approved by our company, a credit card in the name of the User making the reservation may be used.
3. If a person making a reservation uses a credit card in another person's name or a counterfeit credit card and as a result our company suffers damages, our company may demand compensation for such damages from the person making the reservation, and the person making the reservation will be obligated to pay compensation.
4. Users acknowledge that the information provided by the Listed Facility regarding room availability or fees for the use of the facility's services (hereinafter referred to as "Usage Fees") may differ depending on the time or season, or from information provided in other media. The usage fees provided by the Listed Facility include consumption tax, but may or may not include service charges or taxes other than consumption tax (hotel tax, hot springs tax, etc.).
5. Credit card prepayments will be processed on the following dates:

5.1. Accommodation and day trip reservations

The payment line is reserved (authorized) 55 days before the check-in date or on the reservation date. The payment (capture) is made on the check-in date.

5.2 Purchasing goods or services without a specific date

Payment will be made at the time of reservation/purchase.

If for any reason payment is not processed, we or the facility operator may cancel your reservation or purchase without your approval.

6. Users agree that the rates posted by accommodations and facilities may change. The changed rates will only apply to users who enter into a contract after the change, and the previous rates will apply to users who entered into a contract before the change.
7. The amount charged to users who make reservations or purchases using this service includes the accommodation fee or the sales fee for the product or service and its consumption tax. However, if service charges and taxes other than consumption tax (hotel tax, hot springs tax, etc.) that are not included in the charged amount, as well as separate food and beverage charges, occur, the user must pay the specified amount directly to the accommodation facility or facility in question.
8. If the card company refuses to use the credit card that the User has used or chosen to use for payment for any reason, if the Company determines that the use has been inappropriate based on the standards of these Terms of Use, or if the Company determines that the User does not have the ability to make payments using the credit card, the Company may change the payment method, cancel the reservation, or take any other measures that the Company deems necessary without obtaining the User's consent, and the Company shall not be liable for any damages incurred by the User as a result of this.

Article 6 (Changes to reservations by users)

1. If a user wishes to change the details of a confirmed reservation, the user must either make the change on our website, the URL of which will be provided by us via email after the reservation is completed, or by contacting the relevant accommodation facility or facility. Such changes may only be made within the scope determined in advance by the facility operator.
2. In addition, when you contact the accommodation facility directly to make changes, any difference between the changed usage fee and the online card payment amount for the reservation before the change will be settled through the credit card used to make the reservation. If it is not possible to process the difference through your credit card, you must follow the instructions of the accommodation facility.
3. If a fare difference occurs due to a change in reservation, the fare difference will be processed as follows.
   ・If the reservation amount after the change is greater than before the change: The difference will be settled through the credit card used, and the credit card used at the time of reservation will be debited through the credit card company. If the difference is 50 yen or less, 50 yen will be debited.
   ・If the new reservation amount is less than the original amount: The difference in amount minus the credit card transaction fee will be charged to the credit card used, and a refund will be made via the credit card company to the credit card used to make the reservation.
4. The user will be subject to the cancellation policy separately established by the facility operator at the time the accommodation contract/agreement is concluded.
5. When making a change to a reservation, the cancellation policy separately set by the facility operator will apply to the reservation details before the change.
6. For reservations for overnight stays or day trips that are not tied to a specific date, or sales of similar products or services, changes or refunds cannot be made without a special reason.

Article 7 (Prohibitions)

When using the Service, Users must not engage in any of the following acts or acts that the Company determines to fall under any of the following items.

1. Any act that violates laws or regulations or is related to criminal activity
2. Fraudulent or threatening conduct against the Company, other users of the Service, or other third parties
3. Actions that go against public order and morals
4. Actions that infringe on the intellectual property rights, portrait rights, privacy rights, reputation, or other rights or interests of the Company, other users of the Service, or other third parties.
5. Sending to the Company or other users of the Service any information that corresponds to or is deemed by the Company to correspond to any of the following:

5.1. Information containing excessively violent or cruel content

5.2 Information containing computer viruses or other harmful computer programs

5.3. Information that contains expressions that damage the reputation or credibility of the Company, other users of the Service, or other third parties

5.4 Information containing excessively obscene language

5.5. Information containing expressions that promote discrimination

5.6 Information containing expressions encouraging suicide or self-harm

5.7. Information containing expressions that encourage the inappropriate use of drugs

5.8 Information containing anti-social expressions

5.9. Information that seeks to spread information to third parties, such as chain mail

5.10 Information that includes expressions that offend others

6. Any act that places an excessive burden on the network or system of this service
7. Reverse engineering or other analysis of software or other systems provided by the Company
8. Any action that may disrupt the operation of this service
9. Unauthorized access to our network or systems
10. Impersonating a third party
11. Using the ID or password of another user of this service
12. Any publicity, advertising, solicitation, or sales activities on the Service that are not approved in advance by the Company
13. Collecting information about other users of the Service
14. Any act that causes disadvantage, damage, or offense to the Company, other users of the Service, or other third parties.
15. Providing benefits to antisocial forces
16. Actions aimed at meeting members of the opposite sex who the person has not met
17. Any act that directly or indirectly induces or facilitates any of the acts listed above.
18. Attempting any of the acts listed above
19. Any other actions that the Company deems inappropriate

Article 8 (Suspension of the Service)

In any of the following cases, we may suspend or interrupt the provision of all or part of the Service without prior notice to the user. However, if the suspension of the Service based on this article occurs due to reasons clearly attributable to our company, we will compensate for damages up to the total amount of the claim specified in the most recent reservation confirmation email.

1. When urgent inspection or maintenance work is carried out on the computer system related to this service
2. When the operation of the Service becomes impossible due to computer or communication line failure, operational errors, excessive concentration of access, unauthorized access, hacking, etc.
3. If the operation of the Service becomes impossible due to force majeure such as earthquakes, lightning, fires, storms, floods, power outages, and other natural disasters
4. Any other reason that the Company deems it necessary to suspend or interrupt the service.

Article 9 (Ownership of Rights)

1. All intellectual property rights on our website and in relation to the Service belong to us or to those who have granted licensors to us, and the license to use the Service under these Terms does not imply any license to use any intellectual property rights of us or those who have granted licensors to us in relation to our website or in relation to the Service.

Article 10 (Cancellation of Use, etc.)

1. If any of the following circumstances apply to a User, we may, without prior notice or warning, delete or hide the posted data, temporarily suspend the User's use of the Service, or cancel the User's use of the Service.

1.1. If you violate any provision of these Terms and Conditions

1.2 If it is discovered that any registration information is false

1.3. If the Company suspends or becomes unable to make payments, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation proceedings, or similar proceedings;

1.4 If you have not used the Service for six months or more

1.5. If there is no response to an inquiry or other communication requesting a response from the Company for more than 30 days

1.6 If the Company determines that the use of the Service or continued use as a User is inappropriate.

2. If any of the items in the preceding paragraph occurs, the User will automatically lose the benefit of the term for all debts held by the User towards the Company and will be required to immediately pay all debts to the Company.

Article 11 (Changes to and Termination of the Service)

1. We may change the content of this service or terminate its provision at our discretion.
2. If we terminate the provision of this service, we will notify registered users in advance.

Article 12 (Disclaimer of Warranties and Disclaimers)

1. We make no warranty, express or implied, that the Service will be suitable for the User's specific purpose, that it has the expected functionality, commercial value, accuracy, or usefulness, that the User's use of the Service will comply with the laws and regulations or internal rules of industry associations that are applicable to the User, that it will be available continuously, or that it will be free from defects.
2. We shall not be liable to compensate a user for any damages incurred by the user due to our lack of responsibility regarding this service in excess of the amount stated in the most recent reservation confirmation email sent to the user by us, and we shall not be liable to compensate for incidental damages, indirect damages, special damages, future damages, or damages related to lost profits.
3. Any transactions, communications, disputes, etc. that arise between a user and another user or a third party in connection with this service or our website shall be resolved at the user's own responsibility.

Article 13 (Confidentiality)

1. Users shall treat in confidence any non-public information disclosed by the Company in connection with the Service with the request that the information be treated as confidential, unless the Company has given prior written consent.

Article 14 (Handling of User Information)

1. The Company's handling of user information shall be governed by its separate Privacy Policy, and users agree that the Company will handle their user information in accordance with this Privacy Policy.
2. We may, at our discretion, use and disclose any information, data, etc. provided by users to us as statistical information in a form that does not identify individuals, and users may not object to this.

Article 15 (Changes to these Terms, etc.)

1. We may change the Terms of Use at our discretion in the following cases:

1.1. When changes to the Terms of Use are in the general interest of users.

1.2 When the change to the Terms of Use is not contrary to the purpose of the contract and is reasonable in light of the necessity for the change, the appropriateness of the content after the change, the content of the change and other circumstances related to the change.

2. When changing the Terms of Use pursuant to the preceding paragraph, the Company will notify users by posting on its website or by email the fact that the Terms of Use are changed, as well as the content of the changed Terms of Use and their effective date, at least one month prior to the effective date of the changed Terms of Use.
3. In the event of changes that require the consent of the user in accordance with laws and regulations, the consent of the user will be obtained in a manner specified by our company.

Article 16 (Contact and Notification)

1. Inquiries regarding the Service and other communications or notices from users to the Company, and notices regarding changes to these Terms and Conditions and other communications or notices from the Company to users, will be made in the manner specified by the Company.
2. If we contact or notify the Registered User via the email address or other contact information included in the Registration Information, the Registered User will be deemed to have received such contact or notice.
3. If the Company makes any notice or communication under paragraph 1 of this Article 106.1 via the website, such notice or communication shall be deemed to have been delivered to the Registered User on the day such notice or communication is posted on the website.
4. We shall not be liable for any damages incurred as a result of any falsehoods, errors or omissions in the registration information provided by a Registered User to us, or failure to receive any notice or contact from us.

Article 17 (Prohibition of Transfer of Rights and Obligations, etc.)

1. Users may not assign, transfer, pledge as security, or otherwise dispose of their status under the Service Agreement or their rights or obligations under these Terms and Conditions to a third party without our prior written consent.
2. In the event that the Company transfers the business related to the Service to a third party, the Company may transfer to the transferee the status under the Service Agreement, the rights and obligations under these Terms, and the User's registration details and other customer information, and the User agrees to such transfer in advance under this paragraph. Note that the business transfer stipulated in this paragraph includes not only normal business transfers, but also company splits and any other cases in which the business is transferred.

Article 18 (License)

1. Users agree in advance that the Company may, at its sole discretion, freely change or modify the specifications of the Service.
2. The User agrees in advance that following any changes or modifications made pursuant to the provisions of paragraph 1 of this Article, the specification description for the Service or any indications therein may differ from those described above.
3. You may not modify, alter or copy the Service or any related files or materials.

Article 19 (Severability)

Even if any provision or part of any provision of these Terms and Conditions is determined to be invalid or unenforceable pursuant to the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and Conditions and the remaining part of the provision that is determined to be invalid or unenforceable shall continue in full force and effect.

Article 20 (Governing Law and Jurisdiction)

1. The interpretation of these Terms and Conditions and the Service Agreement shall be governed by Japanese law.
2. In the event of a dispute regarding this Service, the Kyoto District Court shall be the court of first instance with exclusive jurisdiction.

Established April 3, 2020

Revised on December 28, 2022

(Regarding the due date for advance payment by credit card)